Terms and Conditions

General Conditions


RESERVATIONS & PAYMENTS FOR ALL LAND PACKAGES: As space is limited, early reservations are advised. No reservation will be confirmed without a $400.00 per person deposit. For any bookings within 60 days prior to departure, full payment is due immediately. All payments for bookings are payable by check, cash, credit card and/or electronic transfer.

CANCELLATIONS FOR ALL LAND PACKAGES: Cancellations for any of our land packages must be received in writing during normal business hours. Cancellations received up to 60 days prior to departure will be refunded in full, less $200.00 per person, plus any incurred expenses; cancellations received within 59 days and 31 days are subject to a charge of $300.00 per person, plus any incurred expenses; cancellations received with 30 days to 8 days prior to departure are subject to 50% of the applicable package price plus any incurred expenses; cancellations received within 7 days prior to departure are non-refundable. Cancellations due to force majeure causes are subject to a fee of $300.00 per person, plus any incurred expenses. We strongly recommend that participants purchase travel protection insurance.

CHANGES FOR ALL PACKAGES: All changes must be advised in writing during normal business hours. An administrative charge of $25.00 per person will be levied in the event of changes made to an already confirmed reservation. Changes due to - force majeure causes are subject to a fee of $300.00 per person, plus any incurred expenses. We strongly recommend that participants purchase travel protection insurance.

CANCELLATION ON AIR TRANSPORTATION: For any tour participants purchasing air transportation through Donna Franca Tours, please be advised that, once tickets are issued, travelers are subject to applicable air carrier penalties as assessed by the respective air carrier(s). We strongly recommend that participants purchase travel protection insurance.

VILLA & APARTMENT RENTALS: A non-refundable deposit equal to 35% of the rental is required at time of booking. All cancellations are subject to policies as imposed by the respective vendors, however, Donna Franca Tours, will advise you of said policies at time of booking. Please note that on-site security deposit is not included in rental price. Also some villas and/or apartments charge for electrical and/or gas consumption and/or heating as they are considered extra and payable on site.

FERRARI & LUXIURY SELF-DRIVE VACATIONS SPECIAL CONDITIONS: Only clients 26 yrs. old or older, holding a valid driving license for an uninterrupted period of at least three years are authorized to drive the cars. The driver must behave in a careful and responsible manner and must not deviate from the normal use for which the vehicle is intended. The client must comply with all applicable highway codes and rules. The client is liable under civil law for all offenses. All Ferrari & Luxury Self Drive Vacations will be subject to a separate security deposit payable at the time of car pick up in Europe. The deposit will be returned as soon as the client returns the vehicle back at the end of their vacation.

CREDIT CARDS: For your convenience, Donna Franca Tours accepts all major credit cards.

CITY OCCUPANCY TAXES & RESORT FEES: Please note that City Occupancy taxes are not included in our land only rates. Any resort fees are not included in our land only rates.

CLAIMS: Upon the client and tour operator entering into an agreement, said agreement is intended to take effect as a contract which has been executed or completed in Massachusetts and all transactions there under or pursuant thereto shall be governed as to interpretation validity, effects, rights, duties and remedies of the parties there under and in all respects by the domestic laws of Massachusetts. All claims must be submitted in writing within 30 days of completion of services with Donna Franca Tours. Upon entering into contract with the tour operator, the client irrevocably waives, to the fullest extent possible, any right that it may have or hereinafter acquire to bring suit, action, or proceeding arising out of or related to this agreement in any legal forum of the United States of America other than in Federal or State Court sitting in Boston, Massachusetts. Additionally, the client irrevocably agrees that any suit, action or proceeding commenced by the client against the tour operator will be brought in the Federal or State Courts sitting in Boston, Massachusetts.

REFUNDS: No refunds are allowed for any unused portions of any tour or service. No refunds will be made in the event of ‘no show’, therefore, we strongly recommend that participants purchase travel protection insurance. Requests for refunds for any other reason must be made in writing within 30 days after date of last service provide by Donna Franca Tours.

CURRENCY FLUCTUATION: All land rates and tariffs in this brochure are subject to change as a result of the fluctuation of the US dollar vis-à-vis the respective foreign currency.

SINGLE ROOMS: Please note that a limited number of single rooms are available at the supplementary rate as indicated for each tour. While single rooms afford privacy, they are often much smaller than double rooms and tend to be poorly located, especially in older hotels. As an alternative, Donna Franca Tours can arrange for upgrade to a “double room for single use” at additional cost.

TRIPLE ROOMS: Most hotels offer triple accommodations, however, they usually consist of a twinbedded room with the addition of a folding and/or roll-away bed. Triple rooms may not be suited for three adults.

PARTICIPANTS REQUIRING SPECIAL ASSISTANCE: Donna Franca Tours cannot provide and/ or offer any special individual assistance to tour participants such as, and not limited to, walking, getting on and off motor coaches or any other means of transport such as ferries, hydrofoils, motor launches or similar and any other personal assistance. For any participant requiring special assistance, travelers must be accompanied by a responsible companion. We can however make the necessary arrangements for special dietary requests such as vegetarian. celiac or diabetic meals and for rooms with handicap facilities, where available.

SMOKING: Smoking is not allowed on the motor coach or during any transfer and/or excursion with a private car and driver. Smoking in public places such as airports and other venues may be restricted based on destination.

BAGGAGE: On all vacation packages which include car, van, motor coach, or motor boat transfers., baggage is limited to one suitcase per person, along with one piece of carry-on luggage not to exceed 39 inches in total dimensions. Additional luggage can be accepted subject to space availability and if advised to our US reservation office and in advance, and at a supplementary charge.

NOT INCLUDED: Rates do not include items of a personal nature such as wine, liquor beverages, valet service, optional tours and gratuities to tour directors, local guides, local porters, and drivers. Rates do not include air departure taxes, security fees, custom fees and supplementary fuel surcharges in the event traveler has purchased air transportation through Donna Franca Tours. Furthermore, please note that the use of the word ‘optional’ in any itinerary denotes that said feature is not included in the package price. It is, however, available at a supplementary cost.

BROCHURE PRINTING DISCLAIMER: Donna Franca Tours is not responsible for typographical or printing errors.

RESPONSIBILITY: Donna Franca Tours and its employees, subsidiaries, all successors, agents and assignees do not own or operate any entity which is to or does provide goods or services for your trip including, for example, lodging facilities, airline, vessel, motor coach, or other transportation companies, local guides or guide service, local ground operators, suppliers and/or organizers of any optional excursion, food service providers, etc. All such persons and entities are independent contractors; therefore, Donna Franca Tours is not liable for any negligent or willful act of failure to act of any such person or entity or of any third party. Travelers are also subject to the Terms and Conditions as set forth by their respective airline, rail, and/or cruise line ticket. Car rentals and any program featuring a car rental are subject to the Terms and Conditions as imposed by the respective car rental agency and/or terms as set forth in the country of rental. In addition and without limitation Donna Franca Tours cannot be held responsible for any injury, loss, death, inconvenience, delay, or damage to person or property in conjunction with our providing any goods or services whether resulting from, but not limited to, acts of God or force majeure, illness, disease, quarantine, acts of war or civil unrest, political insurrection or revolt, strikes or other labor disputes, criminal or terrorist activities of any type, injuries from animals, overbooking or downgrading of hotel accommodations, mechanical or any other failure of aircraft, or any other means of transportation, or for any failure of any transportation mechanism to arrive and/or depart on time. Furthermore, Donna Franca Tours reserves the right to change and/or modify the itinerary at any time and for any reason with or without notice and/or to substitute hotels of a similar standard for those indicated in the brochure. Donna Franca Tours shall not be liable for any such changes and/or modifications.

TOUR PROTECTION PLAN: We strongly recommend our clients purchase our Custom Designed Tour Protection Plans provided by Allianz Travel Insurance. For further details please refer to our website www.donnafranca.com or call us at 617-375-9400.

VALIDITY: September 1, 2020 - December 31, 2021
ONLINE: www.donnafranca.com
EMAIL: info@donnafranca.com



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